Draft a customer response
A reply draft in your tone, with facts checked against the case notes — ready for your edit and send.
Required inputs
- Customer message
- Case facts you trust
- Tone (formal / friendly)
- Channel (email / chat)
Instructions and example
Examples are illustrative. When stating Grok Bot product behavior, verify against docs.x.ai/grok-bot.
Draft a customer reply. Do not send it.
Channel: {{channel|email}}
Tone: {{tone|friendly-professional}}
Customer wrote:
{{customer_message}}
Trusted facts (only use these; if missing, ask):
{{facts}}
Deliver:
1) Reply draft
2) Assumptions I made
3) Risks if sent as-is
4) Optional shorter variant
Hard stop: do not send, post, or update the CRM.Approval boundaries
Draft only. No send. No CRM writeback without yes.
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