Workflow

Draft a customer response

A reply draft in your tone, with facts checked against the case notes — ready for your edit and send.

grok-botwritingbeginner

Required inputs

Customer message
Case facts you trust
Tone (formal / friendly)
Channel (email / chat)

Instructions and example

Examples are illustrative. When stating Grok Bot product behavior, verify against docs.x.ai/grok-bot.

Draft a customer reply. Do not send it.

Channel: {{channel|email}}
Tone: {{tone|friendly-professional}}

Customer wrote:
{{customer_message}}

Trusted facts (only use these; if missing, ask):
{{facts}}

Deliver:
1) Reply draft
2) Assumptions I made
3) Risks if sent as-is
4) Optional shorter variant

Hard stop: do not send, post, or update the CRM.

Approval boundaries

Draft only. No send. No CRM writeback without yes.

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